House Rules and Park Rules for Your Safety & the Safety of Others

Introduction

Whilst staying at Ivy Nine on Oakdene Forest Park please adhere to the house rules and the park rules.

They’re in place for your safety, other holiday guests, park management and for the benefit of all who use them.

House Rules

Arrival and departure

  • Check-in: After 4 p.m.
  • Check out: 10 a.m.
  • Self-check-in, the key is in the key safe, located outside the property. The code will be texted to you on the day of arrival, once the home is ready.

Security

  • Please lock all windows & doors when out & about & lock the key in the key safe, until you return. Lost keys are charged at £75.00.

Accidents

  • Accidents happen. Please report damages as soon as possible by texting details to the number given on the day of your arrival.
  • We do not charge you for something as trivial as a broken wine glass, but we will charge you if we arrive on changeover day to then find we need to go shopping to replace an item, for which we were not notified.

Cleaning

  • We don’t expect you to keep the home spotless, you’re on holiday after all, but we would appreciate you leaving it as clean and tidy as you found it.
  • To assist in maintaining it, as you go, we have left at your disposal:
  • Brooms, brushes, vacuum, mops and various cleaning and washing up materials.
  • We have provided bin liners for your use.
  • Please dispose of rubbish, glass and recyclables in the local collection point, 30 secs from your door.
  • Also, please remove shoes before walking on carpets.

🚫 No 🚫

  • 🚫 Smoking
  • 🚫 Pets
  • 🚫 Parties or events
  • 🚫 Stag or hen parties
  • 🚫 Candles or BBQ’s

Health and safety

  • The home is professionally cleaned after each booking.
  • All surfaces are treated with a good quality surface cleaner and you will find hand wash in the kitchen and both bathrooms.
  • Please be aware of the river opposite the home. You can access it, and the playing fields, by turning right opposite the refuse point, which is left out onto the road.
  • The home has a smoke detector, carbon monoxide alarm, fire extinguisher and first aid kit

General

  • Please be respectful of neighbours and please keep noise levels low between 9 a.m. and 9 p.m. and absolute quiet between 10 p.m. and 8 a.m.
  • No ball games on the grass between the accommodation. Please use the field opposite.

Important

If you have young children, please remind them to look out for Gruffalo’s whilst playing in the forest.

Park Rules

Safety

  • You should use the park and its facilities safely and should not cause danger to others.
  • Please obey all health and safety notices displayed in the park and act on the reasonable instructions of park staff in matters of health and safety.
  • It is a good idea to familiarise children with the park layout and whereabouts you are staying, the park map will help with this.
  • Children remain the responsibility of their guardians at all times. Our children’s clubs are great but do not act as child care facilities.
  • If attending children’s events please let the Shorefield staff know if your child suffers from any medical conditions or allergies.
  • Please ensure all accidents are reported to the park reception or staff nearby.
  • In the event of an emergency call 999 immediately, then inform the Reception or on-call park representative (the contact number will be in your welcome email).

Swimming pool safety

  • You must follow the procedure for use of the swimming pool and all the separate rules applicable to the pool.
  • The rules and procedures are displayed at the swimming pool and are also available at reception.
  • Before entering the pool, please remove all jewellery and use the showers provided.
  • Children under 8 are not permitted in the pool areas and swimming pools unless accompanied by an adult guardian (16+) who is responsible for their conduct and safety at all times.
  • A maximum of 2 children between the ages of 0 and 7 can be supervised by a responsible guardian (16+) on a 1:2 basis by a responsible guardian (16+).

Fire Safety

  • Please read the fire safety notice in your accommodation and familiarise yourself with the emergency action.
  • Please do not store anything in the boiler cupboard area.
  • In case of fire please raise the alarm at your nearest fire point.
  • You must ensure that all occupants of your caravan are familiar with the location of the Fire Points and the contents of the Fire Notices displayed at each point.
  • Smoking is NOT permitted in any accommodation.

Gas Leak

  • In the rare event of a gas leak, please report it to reception or park staff immediately.
  • Do not smoke, use naked flames, and operate electrical switches or mobile phones.
  • Please open doors and windows as you leave and turn the gas off outside the unit.

Security

  • Please ensure your holiday home is locked when out and about.
  • Possessions left unattended are the sole responsibility of the guest and not the park.
  • Any additional guests visiting you at your holiday home after arrival must check-in with reception before passing the barrier.

Tents or Gazebos

  • You must not erect any tent, canopy, gazebo or similar structure on the self-catering holiday parks.

BBQs

  • We DO NOT permit the use of BBQs

Washing

  • Please only use washing lines of the window sill type. These must be removed and stored out of sight immediately after use.
  • A coin-operated laundry with washing machines and dryers is available at the park.

Refuse

  • Please do not dispose of refuse outside your holiday home. You should use the refuse bins provided.
  • Recycling points are available in the park and you should use these facilities where appropriate.

Vehicles

  • You must insure all vehicles you use on the park as for use on the public road.
  • You must insure all accessories and items towed by vehicles (such as trailers) as for use on the public road.
  • Quad bikes, trials bikes and powered scooters are not permitted in the park.

Driving

  • Driving on the park is restricted to the park roads. Please do not drive on the grass, or gaps between caravans for shortcuts.
  • Seat belts must be worn.
  • You must drive all vehicles in the park carefully and within the displayed speed limit which is 10 miles per hour.
  • You must hold a full current driving licence to drive any vehicle in the park.
  • You are not permitted to give anyone driving lessons at the park and we do not permit learner drivers to drive in the park.
  • Please ensure children take care when crossing the road.
  • It is an offence to drive any vehicles under the influence of alcohol and drugs.
  • All roads in the park are subject to the same laws as public highways.

Behaviour

  • You should respect the privacy of other self-catering and touring guests and keep noise to a minimum between the hours of 9.00 p.m. and 9.00 a.m. with absolute quiet between 10.00 p.m. and 8.00 a.m.
  • Please keep away from any vacant pitches.
  • You must finish any barbecues or outdoor parties by 9.00 p.m.
  • You must finish any party or gathering by 10.00 p.m.
  • You must be mindful of the enjoyment of others. We would ask you to limit the number of day guests to your holiday home/pitch to a number no more than twice the number of berths in your holiday home e.g. for a six-berth the maximum number of day guests is twelve.
  • The number of people staying in accommodation must not exceed the maximum number it is intended for as shown when you request a booking and must only be those named on the booking confirmation. Infants under 2 years old do not count toward the number of people staying in accommodation.
  • You must not use fire hoses for any improper purpose including such as washing cars or other items or for watering gardens or plants.
  • You must not use any Chinese lanterns, fireworks or similar.

Ejection on grounds of behaviour

  • In the event of persistent or serious misconduct by you, a member of your family, visitors or guests, we will ask you to leave immediately.

Recreation

  • You may only play ball and other games in the areas set aside for recreation.
    Please do not fly kites in the park.
  • You may not use drones, powered model aircraft or any other powered flying objects in the park.
  • You may not use segways, hoverboards, electric micro-scooters or similar at the park

CCTV

  • The Park Operator reserves the right to operate CCTV throughout its parks for the safety and security of its guests and staff. These devices are operated by Shorefield Holidays Limited.